I help companies build customer experience that actually works. Not theory. Not empty playbooks. Real systems that scale.

If you’re here, you probably know that support and CX can make or break a business. Maybe you’re seeing dropped tickets, churn creeping up, or a team that’s stretched too thin. Maybe you’ve grown fast and your current setup isn’t keeping up.

That’s where I come in.

What I Do

I work with SaaS companies, eCommerce brands, and startups to:

  • Design scalable support systems (email, chat, and self-service that grow with you)

  • Set up tools and workflows that cut friction and reduce costs

  • Build playbooks and processes for consistent, high-quality customer interactions

  • Develop teams and leaders who can handle growth without burning out

How We Can Work Together

I offer flexible options depending on where you’re at:

  • Fractional CX Leadership

    Acting as your part-time Head of Support/Customer Experience to guide strategy and execution.

  • CX Systems Audit & Setup

    A deep dive into your current tools, workflows, and team to identify gaps; and fix them.

  • Project-Based Engagements

    Specific builds, like rolling out live chat, creating a knowledge base, or building onboarding flows. 

For Founders

Not ready to hire a full-time support person yet? I help founders set up support systems that work from day one.

That means:

  • Designing your first email templates, macros, and help docs

  • Setting up your help desk, live chat, or ticketing system the right way

  • Creating a lightweight process that you (or a small team) can run without breaking

When you’re ready to make that first support hire, you’ll already have a solid foundation; and I can help train them to hit the ground running.

Why Me?

I’ve led CX and support at fast-growing companies like Shopify and Hospitable, building teams and systems that scale globally. My approach is hands-on and practical; I don’t hand you a 40-page strategy deck and walk away. I help you execute.

Ready to Talk?

If you need a partner to get your customer experience to the next level, let’s chat.


Contact Me