Work with Mark Sherwood — SherwoodCX

Building systems that scale, teams that thrive, and customers who stay.

👋 What I Do

I help SaaS and e-commerce teams scale Customer Experience without scaling chaos.

From one-person support inboxes to global operations, I build CX systems that make work calm, consistent, and measurable.

→ Book a free 20-minute intro call

🧭 CX Strategy & Systems Audit

$1,000 – $2,500 USD flat fee

A fast, focused diagnostic built around the SherwoodCX Operating System - the framework I use to assess every client (CCI Principles, 5 Levels, 6 Pillars).

You’ll get:

  • Audit of your support setup (tools, workflows, and team process)
  • Clear maturity scorecard and prioritized 90-day roadmap
  • 60-minute strategy call to review findings

Outcome: clarity on where you are, what to fix first, and how to scale CX without chaos.

Best for founders, COOs, or CX leaders building early foundations.

🛠️ Implementation Projects

$2,500 – $5,000 per project

Once the audit’s done, I help you build the systems that make it real.

Each engagement uses frameworks from my SherwoodCX Library - from Knowledge Loops™ to Automation Flywheels™.

Examples:

  • HelpScout, Intercom, or other help desk setup (shared inbox, SLAs, macros)
  • Knowledge Base + Voice of Customer system (Featurebase + HelpDocs)
  • QA & Coaching Framework (scorecards, tone guide, calibration loop)
  • CX metrics dashboards and automation pilots

Outcome: ready-to-run CX systems that scale cleanly as you grow.

⚡ Fractional CX Leadership

Starting at $2,000/month USD

Hands-on CX leadership for growing teams that need direction without a full-time hire.

I embed within your org to:

  • Design and optimize CX systems and workflows
  • Implement automations and performance dashboards
  • Coach your team and lead onboarding for live-chat or BPOs

Outcome: predictable operations, higher retention, and fewer fires.

Best for Series A–C startups or growth-stage SaaS teams.

🎯 Advisory & Strategy Sessions

$250/hour or 3 for $600 USD

Need a quick expert sounding board?

Book a focused working session to:

  • Troubleshoot workflows or reporting
  • Review your CX roadmap and tool stack
  • Plan automation, hiring, or metrics alignment

Outcome: clear, actionable guidance you can implement immediately.

→ Book your 60 minute call here

🚀 The SherwoodCX Advantage

Every engagement is powered by the SherwoodCX Operating System -a library of 30+ frameworks built from real SaaS experience.

You’ll get:

  • Proven playbooks for knowledge, QA, automation, and enablement
  • System maps and templates for visibility and structure
  • A calm, repeatable foundation that scales with your business

Bottom line: I don’t just advise - I build CX systems that last.

✅ Next Step

→ Book your free 20-minute intro call

We’ll review your current CX setup, identify your top growth lever, and map out the next steps for scaling your customer experience.

💬 Notes

  • All pricing in USD (flexible for CAD or hybrid models).
  • Engagements can combine audit + implementation + retainer.
  • Ideal for early-stage SaaS and scaling startups.