Your Support System Is Costing You Growth.

I help SaaS, agencies and ecommerce teams turn reactive support into systems that scale.

Get Your CX Audit

Trusted by founders and CX leaders at

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When your support team is stuck in firefighting mode, your growth stalls.

Slow responses. Reopened tickets. Overworked agents. No clarity on what’s breaking or why. You can’t scale chaos.

That’s where I come in.

About Mark

Fractional CX Leader. Support Operations Strategist.

I specialize in Customer Experience, Operations, and Support Strategy. I’ve helped startups and scaleups build systems that improve customer retention, team performance, and bottom-line efficiency.

With a background in leading global support teams, I know how to connect metrics to meaning, so your CX drives growth, not cost.

About Mark

Work with SherwoodCX

From system audits to fractional leadership, here’s how I help SaaS and ecommerce teams scale smarter.

1. CX System Audit - A one-week deep dive into your current operations, metrics, and processes. You’ll get a clear roadmap to eliminate friction and scale efficiently.

2. Intercom or Helpdesk Setup - End-to-end design and automation built for your workflows, not templates.

3. Fractional CX Leadership - For teams ready to grow but not yet ready for a full-time headcount. I embed, rebuild, and upskill your team to operate like a mature org.

Book A Discovery Call

Trusted by CX leaders and founders

Teams work with Sherwood CX when they want clearer customer journeys, stronger support systems, and less guesswork.

“Mark brought significant operational improvements to our team and helped us implement 24/7 live chat coverage.”

Nouran Smogluk, Director of Support @ Hospitable

“Mark’s CX Audit turned a vague sense of ‘we need to improve UX’ into a concrete roadmap with clear, actionable steps and a more scalable support system.”

Mitch Rawlyk, Founder @ LandScope.earth

Mark's Portfolio - Real-world insights from the field

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Ready to stop firefighting and start scaling?

Let’s make your CX system your growth engine.

Book a CX Audit